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10 October 2001
Special Features:October Headlines

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1. 10 Ways to Guard Against Computer Viruses

2. Email for Business

1. 10 Ways to Guard Against Computer Viruses

Attachments: According to Symantec, the company that makes Norton Antivirus, and data security developer Tread Micro, you should never open attachments from unknown sources or attachments you are not expecting. Turn off automatic opening of e-mail attachments.

Protect yourself: Install an anti-virus product and keep it up to date. Your anti-virus is only as good as the last update, so you should update virus definitions at least once a week. A product such as PC-cillin will scan your hard disk and electronic mail while Symantec products us LiveUpdate, which helps combat viruses or worms that require a new engine for detection and repair.

Scan first: Do a complete scan of your computer when you first install anti-virus to ensure that there is nothing already infecting your machine.

Keep scanning: Always scan floppy disks, CDs and other removable media before first use and store them safely. Ensure that your anti-virus is automatically checking all documents arriving by removable media as well as by e-mail or the Internet.

Trust your source: Do not download software from non-trusted sources. Also scan all software before installing it.

Beware of hoaxes: If you receive an e-mail from a friend touting a new virus that is the worst ever and which asks you to forward the e-mail to everyone you know, it is probably a hoax. These can be as much of a nuisance as the real thing.

Use common sense: The dreaded Code Red virus affects company operating systems, whereas Sircam, a worm, attacks personal computers via e-mail.

Use alternative formats: Use alternative document formats such as .rtf (rich text format) and .pdf (portable documents format). The most common type of macro viruses use Microsoft Office applications to spread. Limiting the use of these document types will limit your risk.

Don't share: Do not share diskettes for installing software or, even worse, copies of software. This allow viruses to move from machine to machine. It can also be illegal if the licence is no taken into account. Pirated software is a major source of virus infection.

Create a back-up: Always back up your files regularly so that if a virus wipes out your hard disk your data is still available.

Stay secure: Use firewalls and filtering to protect against hack attacks and malicious code. Tools such as Symantec security check will scan for security holes and viruses.

[Source: SCMP, 12 August 2001]

2. Email for Business

Attachments: can carry viruses and it is best to inform the recipient if you are planning to send any.

Subject line: Always use a subject line which places your communication in context. Be specific.

Personal still wins: All e-mail carries the risk of being read by someone other than the intended recipient. Save sensitive or private discussions for face-to-face communications.

Time constraints: Acknowledge receipt of expected e-mail or those requiring future action. May people check e-mail once a day, so a last-minute change of plan or time-sensitive information should be communicated by telephone.

Return to sender: Re-sending unwieldy documents by simply pressing the reply button is unnecessary. To keep a conversation in context, edit the file to include only pertinent quotes or questions. Do not reply to a full list of recipients in a forwarded mail.

Mind your language: E-mail by nature is an informal means of communication, but spelling and grammar rules do still apply. Sentences should be short and to the point.

Avoid gimmicks: Excessive and incorrect use of punctuation is annoying and unprofessional !!!!!!!!!!! Emoticons have a small place in the casual world of e-mail, J, but you run the risk of being over-cutesy, ;-(, or misunderstood, @>->-? They are best avoided in the business context.

Trash the trash: Unsolicited jokes and photographs are unacceptable in the business context. Ask before you put anyone on your mailing list, no matter how well you know them.

Use upper and lower case: Never send e-mail only in upper case. Capitals can be interpreted as rude and give the impression to you are SHOUTING, ANNOYED or just plain BRASH.

Priority: Do not mark something unimportant as high priority.

Signature tricks: Automatic signatures need to be brief and informative. Include your company name, phone number and job title.

Size matters: Not all e-mail systems can cope with vast files and coloured fonts.

Distribution Lists: Hide the distribution by putting all of the addressees in the bcc row. Keep other peoples email address private.

[Source: SCMP, 24 June 2001]

 




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